A big warm welcome from everyone at StaffAid. With over 50 years combined healthcare experience we strongly believe there is no one better to provide a diligent, caring and professional service than us.


Nick Carroll

Managing Director

Nick has worked within the healthcare sector for nearly 20 years after a successful career in the military. He is an accomplished ‘hands on’ Senior Manager and holds various management and business qualifications, including a NVQ Level 5 in Management and a HND in Business and Finance. Nick was previously the Managing Director and founding member of a large Midlands based nursing agency with an annual turnover in excess of £10m. He started StaffAid in May 2016 and is responsible for its leadership, strategic business planning, service delivery and profitable growth. He is a keen sports enthusiast with a particular interest in boxing having boxed competitively several times. Nick is married to Andrea and lives in Melton Mowbray


Chris Easom

Director of Business Development

Chris has worked with Nick for over 3 years and is responsible for business development, social media and IT. Graduating from Staffordshire University in 2004, he has worked within the service sector for over 12 years. Chris thrives on regular interaction with clients and prides himself on building long and mutually beneficial relationships. He also offers ongoing and invaluable support to Nick. Like Nick, Chris is a sports enthusiast too. He is a loyal Manchester United fan and plays 6 a-side football weekly. He lives with his partner Ellie and 5 year old daughter Eva in Melton Mowbray


Caren Bowen

Head of Care

Caren is responsible managing all agency staff bookings, assisting in the recruitment of high quality carers and most importantly ensuring all our agency carers consistently provide exceptional care. She is NVQ 3 qualified and has previously worked as a care home deputy manager. Having worked in the care sector for over 25 years, Caren brings invaluable knowledge and ‘hands on’ experience to the team. Caren lives in Gainsborough with her partner Dave and in her spare time undertakes voluntary work for a charity called ‘Unload’ which offers help and support to veterans of the armed forces.


Donna Atkinson

Care Coordinator

Donna has worked in care for over 30 years, 9 of which as a registered manager. She is NVQ 4 qualified and is still very ‘hands on’ covering senior carer shifts for StaffAid as required. Donna’s primary role is the recruitment of new agency staff and she also offers vital support to Caren in ensuring our services are of the highest standard. In her spare time, she enjoys going to the gym and spending time with her 3 grandchildren. Donna lives in Gainsborough with her partner Mark.


Andrea Carroll

Trainer / Administrator

Andrea has worked part-time for Nick for many years. She is a qualified moving & handling and basic life support trainer. In addition, Andrea manages our weekly payroll administration, agency staff compliance and assists with the recruitment process of new care staff. Having previously worked in both care homes and home care, Andrea also provides valuable ‘hands on’ care experience.


Lorraine Pingue

Office Administrator

Lorraine has worked within the care sector for over 2 years in an administrative support role and is based in our Leicester office. She is responsible for compliance, general administration and payroll. Having previously worked with Nick & Chris, Lorraine is integral to our continued expansion plans and will be instrumental in ensuring the ongoing success of our Leicester office. Lorraine lives in Melton Mowbray with her husband and 2 children. She enjoys the gym, walking the dog and baking.


Sarah Box

Head of Finance

Sarah is a highly experienced finance professional and has worked with Nick since 1998. She has held various senior positions including Financial Controller and Finance Director at both regional and national level. Sarah is responsible for providing vital financial reporting and financial management crucial to StaffAid’s continued successful expansion. Sarah enjoys the outdoors and lives in Leicester.


Emma Shuttlewood

Office Manager Leicester

Emma has worked in care for over 20 years. Her wide ranging experience includes elderly care, learning disabilities and mental health, in both a care home and/or home care setting. Emma is NVQ 3 qualified and responsible for the day-to-day running of our Leicester office. She is also very ‘hands-on’ and regularly undertakes agency shifts to ensure she fully understands the needs of our customers. Emma lives in Melton Mowbray and enjoys Reading,  going to the theatre and spending quality time with family and friends .