Poole Hospital A&E named top performing in country

POOLE Hospital has been named as one of only six hospitals in the country providing emergency care better than expected by patients. Based on surveys of patients using accident and emergency services, regulator Care Quality Commission found the hospital to be among the top performing in the country. It comes just weeks after health chiefs unanimously decided Poole Hospital A&E will close and instead Royal Bournemouth Hospital will become the major emergency centre for east Dorset leaving Poole for planned care. It is part of NHS Dorset CCG’s controversial Clinical Services Review. Patients were asked a range of questions, including their overall experience of emergency departments. Respondents gave the department a rating of 8.6 out of 10 for their overall experience there. Patients also rated the service 9.3 out of 10 for being treated with dignity and respect and 8.5 for care and treatment. Geoffrey Walker, matron for emergency services at Poole Hospital, said staff are delighted. He said: “We’re a busy department seeing more and more patients, so to receive this verdict is fantastic news. We work hard on providing a service that we would be proud to offer to our own friends and family and it is extremely rewarding that patients have given us this rating. To be among the best six A&E departments in the country for patients’ overall experience is an outstanding achievement.”