New Shrewsbury care home told twice to improve

A Shrewsbury care home has been told to improve twice since it opened two years ago. Montgomery House welcomed the first residents to its £8 million pound development at the end of 2016. But since then inspectors from the Care Quality Commission have found the home, which is managed by Coverage Care Services Limited, needs to improve in all areas. The home caters for older people and younger adults who may have dementia, learning disabilities or mental health needs. Inspectors reported that the 90-bed home was not always safe and there were not sufficient staff to meet people’s needs. But the owners of the home said that it is making progress while recognising that further work is needed. David Coull, chief executive of Coverage Care, said: “We invest heavily in its facilities and in staff training in order to provide the best possible friendly, caring environment as a not-for-profit organisation. We work hard to follow best care sector practice in all areas. We are pleased that this inspection has recognised the progress that has been made and we share the view that further progress is still needed. We do feel some of the issues arising from this report are subject to wider factors which have perhaps not been appreciated during the inspection.”